Complete App User Guide
This guide covers everything you need to know about the Telemetry Insights app, from signing in for the first time to managing your subscription, configuring notifications, and integrating with Home Assistant.
Screenshots for each section are also available in the Customer Manual on our website.
The Telemetry Insights app runs as a Progressive Web App (PWA), no App Store download required. Open app.telemetryinsights.com in your browser, sign in, and you're monitoring immediately.
For the best experience, full-screen mode, home screen icon, and push notifications, install the app to your device. See Installing the App → for step-by-step instructions for iPhone, Android, Windows, and Mac.
To sign in:
Push notifications are how you find out the moment something is wrong, a soil moisture alarm, a device going offline, or a freeze warning. Without them, alerts only appear when you open the app.
On iPhone, the permission prompt only appears when the app is opened from the home screen icon, it will not appear in Safari. See Installing the App → for full per-platform instructions.
The dashboard is your home screen. It gives you an at-a-glance view of all your devices and their current status.
The Devices page lists every device assigned to your account.
The device detail page shows everything happening with a single device in real time.
Live sensor readings that update automatically via WebSocket, no manual refresh needed:
| Reading | Description |
|---|---|
| Battery | Current battery level |
| Temperature | Air temperature at the device |
| Humidity | Relative humidity at the device |
| Soil Moisture | Soil moisture reading from the probe |
| Pressure | Barometric pressure |
Shows the device's GPS position on an interactive map. Tap the expand icon for a full-screen view.
Historical telemetry for any time range you choose:
Device settings let you fine-tune how each device reads and reports data.
Adjust readings to correct for sensor variance. You can offset:
Tap Save to apply changes. Settings are sent to the device on its next check-in.
Each device can bridge its live telemetry to a Home Assistant instance over MQTT. This lets you use TI sensor data inside your home automation workflows, trigger rules based on soil moisture, temperature, or any other reading.
To configure:
The device will start publishing telemetry to your MQTT broker on its next reporting cycle.
Note: This is an advanced feature. You need a running MQTT broker accessible from the internet (or on your local network if the device is on the same network). Home Assistant's built-in Mosquitto broker add-on works well.
The full-screen map shows all your devices at once, useful for multi-property operators and large commercial deployments.
The Subscription page manages your cloud monitoring plan, what plan you're on, which devices are active, and your billing.
Adding a device to your account is free and happens during account setup. A subscription slot must be assigned to each device before monitoring, alerts, and live data are accessible for that device.
The Notifications page shows all recent alerts from your devices, alarm events, system messages, and status changes.
Notification Settings let you control which alarm types send push alerts and at what thresholds.
| Alarm | Triggers when... |
|---|---|
| Battery Low | Device battery drops below your threshold |
| Freeze Warning | Temperature drops below your threshold |
| Device Offline | Device stops reporting to the cloud |
| Watering Alert | A watering event starts or completes |
Additional alarm types may appear depending on your device type and configuration.
Changes are saved automatically when you toggle or adjust a threshold, no Save button needed.
Customer Details manages your account-level information, the name that identifies your account, your billing and contact address, and your notification opt-ins. It is also where you manage your property Locations.
One account is all you need. There is no reason to create separate accounts for different properties or areas. A single account can hold as many named locations as you need.
| Setting | Description |
|---|---|
| Account Name | The name you chose for your account (e.g., "Smith Residence", "Acme Farms"). This is your account identifier, not a physical location. |
| Address | Billing and contact address. Used as the default billing address for payments, but can be changed for individual transactions. |
| Phone | Contact phone number for the account. |
| Notification preferences | Opt in or out of SMS and email alerts at the account level. |
| Locations | Named labels for property areas where devices are installed. See Locations below. |
Navigate to your account details page from Account in the app sidebar to access these settings.
Locations are short labels for the physical areas where your devices are installed, for example "Front Yard", "Back Pasture", or "Zone A, East Field". They help you organize devices by area within your single account.
Locations are labels only. Devices carry their own GPS coordinates, so no address is needed for a location, just a name up to 32 characters.
You do not need multiple accounts for multiple sites. One account handles any number of locations across any number of areas. If you were previously advised to create separate customer accounts to represent different physical locations, that is no longer the recommended approach, use Locations instead.
Locations are managed from your account details page → the Locations card.
| Action | Who can do it |
|---|---|
| View locations | All users |
| Add a location | Admin users only |
| Rename a location | Admin users only |
| Delete a location | Admin users only |
The Profile page manages your personal account details and display preferences.
| Setting | Description |
|---|---|
| First Name / Last Name | Your display name |
| Phone | Contact phone number |
| UTC Offset | Your local timezone, controls how timestamps display throughout the app |
| Units | Toggle between metric (°C, mm) and imperial (°F, in) for all sensor readings |
| Email alerts | Enable or disable email notifications in addition to push notifications |
| SMS alerts | Enable or disable text message notifications |
Devices require a 2.4GHz WiFi network. 5GHz networks are not supported. Most modern routers broadcast both bands, make sure you connect to the 2.4GHz network during device provisioning.
If a device becomes unresponsive, you can factory reset it:
After a reset the device returns to provisioning mode and must be re-provisioned and re-linked to your account.
Devices run indefinitely on USB power (the included USB-C power supply). The internal Li-ion battery provides backup power for up to 24 hours during a power outage, keeping the device online, sending data, and firing alerts even without external power.
Telemetry Insights currently ships to the United States and Canada. International shipping is planned for 2026. Contact us for current shipping timelines and rates.