Adding Devices to Your Account
This guide applies any time you need to link a provisioned device to your account:
The steps are identical in both cases.
Make sure your device is provisioned and you have these three items written down from the provisioning process:
Buddi-XXXXXX, shown on the LCD after connectingNot provisioned yet? Start with Setting Up Your Device →
No account yet? Start with Creating Your Account →
Open the Telemetry Insights app and sign in.
Tap Customer in the navigation menu.
Scroll to the Devices card and tap the + button.
The Link Device form will open. Enter the following:
| Field | Notes |
|---|---|
| Device Name | The hardware ID from your LCD, e.g. Buddi-A1B2C3 |
| WiFi Network Name (SSID) | The network your device connected to during provisioning |
| Device PIN | Your 6-digit PIN from provisioning |
| Label | A short name identifying where the device is installed, see note below |
| Location | Select from your saved locations, or leave blank and assign later |
The device will appear in your Devices list. It is now linked to your account.
ℹ️ Choosing a good Label: Labels are not checked for duplicates, the app will accept the same label on multiple devices. Use a label that clearly identifies the physical location of the device (e.g. "Front Yard Valve", "Zone 3, East Field", "North Perimeter") so you know exactly where to go when an alert fires.
If you did not assign a location when adding the device, you can do it at any time:
Tap Customer in the navigation menu.
Scroll to the Devices card and tap the device to expand it.
Select a location from the Location dropdown.
Tap Save.
To add or manage locations, go to Customer → Locations and tap + to create a new one.
A linked device is visible in the app but not yet active. Device data, alerts, and configuration are not accessible until the device is enabled on a subscription plan.
Go to Subscription in the navigation menu.
Review your current plan and slot usage.
If you have available slots on your current plan, enable the new device from the devices section.
If all slots are used, tap Upgrade Plan to add capacity, then enable the device.
ℹ️ Subscription slots: Each plan tier includes a set number of device slots. A Starter plan includes 2 devices; higher tiers support more. You can check your current slot usage under Subscription at any time.
Once enabled, the device is active and monitoring.