SMS Opt-In Policy

Program Information

Opt-In Methods

Customer Opt-In (Web Application)

Customers opt in to SMS alerts through the Telemetry Insights web application during account setup or in their notification preferences. The opt-in screen displays:

• A clear description of the types of SMS messages they will receive
• Expected message frequency (varies by device activity)
• Disclosure that "Message and data rates may apply"
• Instructions to reply STOP to opt out and HELP for assistance
• Links to the Terms of Service and Privacy Policy

The customer must actively provide consent and their phone number before SMS alerts are enabled. Consent to receive SMS is not a condition of purchase.

Internal Team Verbal Opt-In

Internal engineering team members are enrolled by the company administrator after obtaining explicit verbal consent using the following script:

"As part of your role on the Telemetry Insights engineering team, we send operational SMS alerts for deployment status, infrastructure monitoring, and billing events to keep the team informed in real time. You can expect approximately 5 to 20 messages per month. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and reply HELP for assistance. Our Terms of Service are at telemetryinsights.com/terms and our Privacy Policy is at telemetryinsights.com/privacy. Do you consent to receiving these SMS alerts at your mobile number?"

Upon receiving a "Yes" response, the administrator records the team member's name, phone number, date of consent, and acknowledgment. Consent records are maintained in the company's internal documentation.

Opt-Out Process

Recipients may opt out of SMS communications at any time by:

• Replying STOP to any SMS message
• Contacting support@telemetryinsights.com
• Updating notification preferences in the Telemetry Insights app
• Requesting removal from the company administrator (internal team)

Opt-out requests are processed immediately. The recipient will receive a confirmation message and no further SMS messages will be sent.

Required Disclosures

• Message and data rates may apply.
• Consent to receive SMS is not a condition of purchase.
• Reply STOP to opt out. Reply HELP for assistance.
• Supported carriers include AT&T, T-Mobile, Verizon, US Cellular, and others.
• Carriers are not liable for delayed or undelivered messages.
• Terms of Service: telemetryinsights.com/terms
• Privacy Policy: telemetryinsights.com/privacy

Contact

For questions about our SMS program, contact us at support@telemetryinsights.com or call (770) 847-0031. Telemetry Insights, LLC, 338 Moon Ridge, Blairsville, GA 30512.