Shop & Checkout Guide

Browse the Shop

The shop is split into two sections: Hardware and Subscription Plans.

Hardware

One-time purchases, the physical monitoring devices. Each product card shows:

• Product name and a brief description.
• Price.
• Quantity selector, use the − and + buttons to choose how many units you want.
• Add to Cart button.

Subscription Plans

Recurring plans that activate monitoring for your devices. Plans are offered at three billing intervals:

• Monthly, pay month-to-month, cancel any time.
• Yearly, save 10% compared to monthly.
• 3-Year, save 25% compared to monthly, locked in for three years.

Use the interval toggle at the top of the plans section to switch between Monthly, Yearly, and 3-Year pricing. Each plan card shows the device limit, price per interval, and an Add to Cart button.

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Shopping Cart

The cart collects everything you want to buy before checkout.

• All items are listed with product name, quantity, and line total.
• Remove any item by clicking the remove icon on its row.
• The order subtotal updates automatically as you adjust items.
• Click Proceed to Checkout when you're ready.

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Step 1 - Shipping Address

The first checkout step collects your delivery address.

• Name, the recipient name for the shipment.
• Phone, a contact number for the carrier.
• Street Address, with Google autocomplete. Start typing and select your address to fill city, state, ZIP, and country automatically.
• Apt, Suite, Unit, optional secondary line.
• City, State, ZIP, Country, edit individually if needed.

If your account already has an address on file, it pre-fills here automatically. Review it and edit if your shipping address differs from your account address.

Click Continue to move to the next step.

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Step 2 - Review & Shipping

The second checkout step shows your full order summary and lets you choose a shipping speed.

Order Summary

• All cart items listed with quantities and prices.
• Subtotal, shipping cost, and estimated tax displayed.
• Order total shown at the bottom.

Shipping Options

Live shipping rates are fetched based on your address and order weight. Options typically include:

• Standard, economy ground shipping.
• Expedited, faster delivery at a higher rate.
• Overnight, next-business-day delivery (where available).

Select the shipping speed that suits you and click Continue to proceed to payment.

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Step 3 - Payment

The final checkout step is handled securely by Stripe.

• Credit / Debit Card, enter your card number, expiry, and CVC.
• Apple Pay, available on Safari (iPhone, iPad, Mac) when a card is set up in Wallet.
• Google Pay, available on Chrome when a card is saved in your Google account.
• Coupon Code, enter a promo code in the coupon field and click Apply to see the discount reflected in the total.

Your billing details (name, address) are pre-filled from your account. Review and edit if needed.

Click Pay (or confirm via Apple Pay / Google Pay) to complete your purchase. Your payment is processed immediately, you will not be charged until you confirm.

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Order Confirmation

After a successful payment you are taken to the order confirmation page.

• Order number, your unique order reference.
• Tracking number, a carrier tracking number is shown as soon as the shipment label is created (typically within one business day). Click it to open the carrier's tracking page directly.
• Subscription activation, if your order included a subscription plan, it is active immediately. You can go to /account/devices to enable monitoring for your devices right away.

A confirmation email is sent to your account email address with the same details.

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Need Help?

• In the app, from the hamburger menu select Management, then tap + in the Support card to start a new support session
• Web chat, available at telemetryinsights.com
• Email, support@telemetryinsights.com, My Buddi or a support specialist will respond