Shipping & Delivery Guide | Telemetry Insights

Telemetry Insights ships hardware orders from our US fulfillment center. Subscription plan purchases are digital, no shipping applies to plans.

Carriers & Rates

We ship via UPS, FedEx, and USPS. Available carriers and rates are fetched live at checkout based on your delivery address, package weight, and chosen shipping speed. You select your speed on the Review & Shipping step of checkout before payment. The exact cost is shown for each option, no hidden fees.

Subscription plans have no shipping cost.
Orders with both hardware and a plan charge shipping for the hardware portion only.

Checkout review step showing live shipping rate options with carrier names and prices

Delivery Timeframes

Estimated times are from when the shipping label is created (typically within one business day of your order). Business days are Monday–Friday, excluding US federal holidays.

Speed	Estimated Delivery
Standard	5–7 business days
Expedited	2–3 business days
Overnight	Next business day

Tracking Your Order

Once your order ships, your tracking number appears in three places:

Shipping confirmation email, sent to your account email address with a direct link to the carrier tracking page.
Account → Orders, sign in at telemetryinsights.com/account/orders, open your order row, and click the tracking number to open the carrier's tracking page directly.
Account Dashboard, your most recent order's shipping status and tracking number are shown at a glance on the dashboard.

Tracking links become active once the carrier scans the package, typically within a few hours of label creation.

Order detail page showing tracking number with clickable carrier link and shipping status

Shipping Regions

We currently ship to:

United States, all 50 states including Alaska and Hawaii.
Canada, all provinces and territories. Duties and import fees may apply and are the responsibility of the recipient.

International shipping outside the US and Canada is planned for 2026.

Order & Address Changes

Cancel an order, contact support with your order number before the shipping label is created. Once a label exists, cancellation is no longer possible and you must follow the return process after delivery.
Change your shipping address, contact support before your order ships. Once a label is created, address changes must be made directly with the carrier.
Lost or damaged shipment, contact support with your order number and photos (if damaged). We will work with the carrier and arrange a replacement or refund as appropriate.

Need Help?

In the app, from the hamburger menu select Management, then tap + in the Support card to start a new support session
Web chat, available at telemetryinsights.com
Email, support@telemetryinsights.com, My Buddi or a support specialist will respond